Why did my credits disappear?

If your credits seem to be gone, the most common explanation is that subscription credits reached the end of the billing cycle and expired.

Most common reasons

Credits may appear to disappear because:

• Your subscription credits expired at the end of the cycle.

• You expected subscription credits to roll over automatically.

• Your workspace used credits faster than expected.

• You were looking at a shared workspace pool that other users also consumed.

How to check what happened

Review:

• Your current billing cycle.

• Whether the credits were subscription credits or PAYG credits.

• Whether other seats in the workspace were also using credits.

• Whether the workspace recently changed plans.

Important reminder

PAYG credits and subscription credits behave differently. PAYG credits are based on a 12-month validity window, while subscription credits are tied to the current cycle.